Coverage can be applied only in case of damage or loss.
 
In any case send an email to auraminiatures@gmail.com
 
In case of damage: 
The damage is evident: this must be noted on the delivery form (courier's PDA - Personal Digital Assistant). The deadline to submit the claim is 2 days from the delivery date. 
The damage is NOT evident: the deadline to submit the claim is 2 days from the delivery date.
When signing for the delivery you must record that it has arrived damaged. If the damage is not detailed, the transportation company will not accept the claim.